Before you order

Clear answers for your project.

Ordering, payment and delivery — with links to the details.

Last updated:

Reviewed by Bo, Project Manager at NOVARTE

Ordering

Can I order just one custom item?

Yes. We assess individual pieces as well as larger packages; specification, service costs and shipping determine whether sourcing from China makes sense.

Read about custom furniture
Do I need final drawings to start?

No. Share reference images, rough sizes and your destination to start; final measurements and drawings must be approved before custom production.

Read about homeowners
Can you make furniture from a photograph?

Yes. A photograph can start the discussion; dimensions, construction, materials and comfort need confirmation before manufacture.

Read about custom furniture
What information helps with a quotation?

Your product list, destination, drawings or reference images help us define the scope and prepare an itemised quotation.

Share a project brief
Do you manufacture everything you supply?

No. Our own factory makes cabinetry and joinery, while furniture and selected materials can also be coordinated from partner suppliers; the quotation identifies each scope.

Read about whole-house packages
Can designers and builders use your service?

Yes. We work with designers, architects, builders and project buyers against agreed drawings, specifications and responsibilities.

Read about trade
Can I visit your showroom?

Yes. Plan a visit to our showroom on Hongling 2nd Road, Nanhai District, Foshan, or discuss a live video tour.

Plan a Foshan showroom visit

Lead time & payment

How long do drawings and samples take?

Allow a planning reference of 7–14 days for drawings and sample confirmation; the actual programme depends on the order.

Read how ordering works
How long does custom production take?

Custom production typically takes 30–45 days after final approval; materials, quantity and complexity affect the confirmed schedule.

Read how ordering works
Does production lead time include sea freight?

No. Freight and destination handling have separate timings and should be included in the complete project programme.

Read about shipping furniture container guide
What deposit starts the order?

A deposit of USD 1,000–5,000 confirms the order and starts the drawings; it is included in payments reaching 50% before production.

Read the payment terms
When do I pay the balance?

The remaining 50% is paid before container loading, after you have seen packing photos.

Read the payment terms
What must be approved before production?

Confirm final measurements, drawings, materials, finishes, hardware and order terms before custom production starts.

Read how ordering works
What should I compare in two quotations?

Compare the same products, specifications and service scope, including freight, destination charges, taxes and installation responsibilities.

Read about sourcing costs and responsibilities

Shipping & import

Can you combine goods from several suppliers?

Yes. We coordinate agreed consolidation and packing so selected items can travel in one planned shipment.

Read about shipping furniture container guide
What determines whether I need LCL or a full container?

Packed volume, dimensions, fragility and handling costs determine the suitable shipping plan; request a packing list and freight comparison.

Read about shipping furniture container guide
Are all import charges included in the product price?

No. The quotation and shipping terms must state who pays freight, insurance, port charges, clearance, taxes and final delivery.

Read about sourcing costs and responsibilities
Do you provide checks before shipment?

Yes. We agree checks against approved specifications and share inspection and packing records before loading.

Read about remote quality control
What if something arrives damaged or missing?

Send photos of the item and package label on WhatsApp so we can verify the issue and coordinate replacement parts or a practical solution.

Read about
Who handles local installation?

Your builder can install from approved drawings and labelled packages; partner or travelling factory teams require project-specific agreement on availability, scope, fees and travel conditions.

Read how ordering works
Are all wooden packages covered by ISPM 15?

No. ISPM 15 generally concerns applicable solid-timber packaging; wholly processed-wood packaging can be outside its scope, and destination import conditions still need checking.

Read the hotel furniture guide

Australia & NZ

Can you arrange local measuring in Australia?

Yes. We have a local measuring team; confirm the project location, measuring scope and installation arrangements before ordering.

Read the Australia guide
Can Australian kitchens arrive factory assembled?

Yes. Cabinet boxes can be assembled in our factory before shipment; local fixing, services and final installation still require an agreed team.

Read about flat pack vs factory assembled kitchens australia
Is an imported kitchen always cheaper than a local one?

No. Compare the fully landed and installed cost against a local quotation for the same specification, including replacement and installation responsibilities.

Read about imported vs local kitchen australia
Can I import a standard engineered-stone benchtop into Australia?

Do not assume it is permitted. Check the Australian prohibited-goods definition, product composition and documents with your broker before ordering.

Read the benchtop materials guide
Does an E0 or E1 label alone prove Australian compliance?

No. Check the actual test method, result, product and intended use; labels based on different standards are not automatically equivalent.

Read about e0 e1 formaldehyde boards australia
What should I check before importing furniture to Australia?

Confirm product specifications, applicable requirements, biosecurity conditions, shipping terms and full destination costs before placing the order.

Read about buying furniture from china to australia
Are Australian rules automatically the same in New Zealand?

No. Check the destination country and product separately; packaging, import and specification requirements need destination-specific review.

Read the hotel furniture guide

Hotels

Can you supply one sample room?

Yes. We can review a sample room, one refurbishment or a full-property rollout; scope, freight and destination costs are assessed for the order.

Read the hotel furniture guide
Can I approve a sample before the batch order?

Yes. We agree a complete sample room or key sample pieces and obtain approval before batch production.

Read the hotel furniture guide
Can you work to a designer’s FF&E schedule?

Yes. We make guestroom joinery and coordinate loose furniture to the agreed designer’s FF&E schedule.

Read the hotel furniture guide
Can you supply fitted cabinetry and loose furniture together?

Yes. We define the cabinetry and furniture package together, with manufacturing and sourcing responsibilities stated in the quotation.

Read about hospitality supply
Can packages be labelled by room?

Yes. Room-labelled packing and an agreed schedule help the receiving team identify and stage the order.

Read the hotel furniture guide
Do you claim blanket certification to AS/NZS standards?

No. Send the specifier’s requirements so we can review the country, product and test method and agree any necessary sample testing.

Read the hotel furniture guide
Can you promise a hotel refurbishment price without drawings?

No. A useful quotation needs the room schedule, quantities, specification and supply scope, with freight and local work identified.

Read about hospitality supply

Cabinetry details

Handleless kitchen profiles and opening details

Import planning guides